Returns & Refunds policy:
Thank you for shopping at katheishop.com. We strive to provide you with high-quality products and exceptional customer service. Please read our policy regarding returns and refunds carefully, keeping in mind that certain conditions may apply based on your location.
- Returns
1.1. Eligibility: We accept returns within 14 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. It must also have any accompanying tags, labels, or accessories.
1.2. Return Process: To initiate a return, please contact our customer support team at customer support email . Provide us with your order number, a description of the item you wish to return, and the reason for the return. Our team will guide you through the return process and provide you with the necessary instructions.
1.3. Shipping Costs: Unless the return is due to an error on our part, you will be responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping method and obtaining a shipping receipt as proof of return.
- Refunds
2.1. Refund Eligibility: Once we receive the returned item and inspect it, we will notify you of the status of your refund. To be eligible for a refund, the item must meet the return eligibility criteria mentioned in Section 1.1.
2.2. Refund Process: If your return is approved, we will initiate a refund to your original method of payment. Please note that the refund may take 14 business days to process, depending on your payment provider’s policies.
2.3. Non-Refundable Items: Certain items are non-refundable, including but not limited to:
- Personalized or customized items
- Intimate or sanitary goods
- Perishable goods
- Downloadable software or digital products
- International Returns
3.1. Customs and Import Duties: For international orders, please be aware that you may be responsible for customs fees, import duties, or other taxes imposed by your country. We are not responsible for any additional charges incurred during the customs clearance process.
3.2. Return Shipping Costs: For international returns, you will be responsible for all return shipping costs, including customs fees and any associated charges. Please ensure that all necessary customs documentation is completed accurately to avoid delays or additional fees.
- Damaged or Defective Items
4.1. Inspection upon Delivery: We strongly recommend inspecting your order immediately upon delivery. If you notice any damage or defect, please contact us within 7 days with detailed information and supporting evidence, such as photographs. We will assist you in resolving the issue promptly.
4.2. Replacement or Refund: In the case of damaged or defective items, we will either offer a replacement (subject to product availability) or provide a refund, including any applicable shipping costs.
- Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team at BY email . We are here to assist you and ensure a smooth shopping experience
You are entitled to cancel your order within 48 hours without giving any reason for doing so. If already shipped for any reason within the time then it is not possible as its picked by the courier or left the country of origion.
The deadline for canceling an order is 14 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail contact@katheishop.com
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
ADDTIONAL Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
- The goods were purchased in the last 14 days
- The goods are in the original packaging
The following goods cannot be returned:
- The supply of goods made to your specifications or clearly personalized.
- The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
- The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
4 Century Lane Wexham Green Slough Berkshire SL24FP
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail contact@katheishop.com
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